Near Miracles Magic : Scarborough's Magic Tricks Shop

Frequently Asked Questions

Below are a list of questions and answers designed to help you navigate around and use our site. If you don't find the answer to your question below, please do not hesitate to contact us.

• What is Your Returns Policy?
• What are the options and charges for P&P
• How can I pay for my order?
• How much does a product cost in my currency?
• Will my credit card details be secure?
• I do not want to leave my credit card details online. What should I do?
• I do not have a credit card, is there another way that I can purchase from Festival of Fun/Near Miracles?
• How long will my order take to be dispatched?
• How long is delivery expected to take?
• I want my order immediately, how can I make sure that I get it quickly?
• Do you have all the items on the site in stock?
• I am unhappy with my order. What should I do?
• I am really happy with my order. What should I do?
• I would like an item but I cannot find it. Is there anyway that Near Miracles can help?
• Do you have any catalogues?
• I would like to make a bulk order, can I obtain a discount?
• Why was my order cancelled?

What is your Returns Policy?
(Purchasing Instore)
Cash refunds will be given on the return of FAULTY Items only, if the item is not faulty or deemed not faulty by a member of management a credit note will be issued to the value of the item being returned. If the item is not faulty then the customer may take a replacement item up to the value of the item being exchanged. If the new item exceeds the value of the returned item, the difference must be paid. This exchange will only apply if the returned item is in good condition. There is no refund or exchange on items that you break. Your statutory rights are not affected.

(Purchasing Online)
In accordance with Distance Selling Regulations 2000 (as amended),
The consumer has the right to cancel within seven working days for most goods and services bought over the Internet. This cancellation period runs for 7 days, counting from the day after delivery.
If you wish to cancel an order, you must notify us within 7 days after delievery. E-mail or call us.
After notifying us, you must immediately return the goods to us at your own cost.
Returning goods must be in a new condition and complete with packaging .
Once we have received your returned order, we will give you a refund for the cost of the goods. (No refunds for the postage costs).

What are the options and charges for P&P
We dispatch our goods using Royal Mail's Recorded Delivery Service.

Packages will only be left when a signature of receivership is obtained.

Delivery Type	Orders upto £4.99 *Includes 50p administration fee	Orders from £5.00 to £9.99	Orders from £10.00 to £19.99	Orders from £20.00 to £29.99	Orders from £30.00 to £39.99	Orders from £40.00 to £49.99	Orders from £50.00 to £99.99	Orders over £100
1st Class Recorded (Within UK)	£2.50*	£2.00	£2.50	£3.00	£3.50	£4.00	£4.50	FREE P&P
2nd Class Recorded (Within UK)	£2.30*	£1.80	£2.30	£2.80	£3.30	£3.80	£4.30	FREE 1st Class P&P
International Recorded (Outside UK)	£6.30*	£5.80	£5.80	£6.80	£8.80	£9.80	£10.80	FREE P&P

*Please Note that orders under £5.00 incure a 50p administration fee

How can I pay for my order?
We accept most major credit and debit cards, including Visa, Mastercard, Solo and Switch. Your card will not be charged until your order has been dispatched. Should an item be out-of-stock, we will contact you by e-mail or phone to discuss any alternatives.

How much does a product cost in my currency?
All the prices on the Festival of Fun/Near Miracles Magic are in pounds Sterling. When you pay by credit card, the amount will be converted into your own currency by your bank. You can get an approximate idea of the actual cost in your currency by using this online currency calculator. Exchange rates are dependant on your bank. Contact your bank for the exact rate of exchange.

Will my credit card details be secure?
Your payment and order details are normally sent to us across a secure connection that uses a 128 bit certificate. This means that the information is encrypted and cannot be read by anyone other than ourselves. You can see that thepages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.

I do not want to leave my credit card details online. What should I do?
There is no need to leave your details online. You must leave a contact number to enable us to contact you for your payment details. You may also contact us with your details over email, fax or by telephone. Contacting us in advance, may mean that you receive your order sooner. It is important to mention your reference number with all correspondence. As an alternative to credit card, you may pay by UK Postal Order, UK Cheque, Sterling

I do not have a credit card, is there another way that I can purchase from Festival of Fun/Near Miracles?
Beside Visa and MasterCard credit cards, we also accept Switch and Solo. Aside from card payments, we will also accept the following methods of payment: Paypal, UK Postal Orders, UK Cheques and Sterling. You can place your order on the website or send us a Postal Order Form. When paying by cash, we recommend that you use Royal Mail's Special Delivery, where money is insured and Packages are only left when a signature of receivership is obtained. No responsibility will be accepted for money lost in the post.

How long will my order take to be dispatched?
We aim to dispatch our orders as soon as possible. As not all the items ordered may be in stock, orders may take up to 28 working days to be dispatched. Delivery times will be dependant upon the destination. All our packages are dispatched using Royal Mail Service.
Handling Time: Goods will only be dispatched once payment has cleared through our bank, Cheques can take a mininum of 5 Working Days! So please be aware that your order may not reach you for 7 Working Days (Mininum).
Orders and payments submitted on-line will be dispatched as soon as possible, usually within 1-2 working days, but please allow upto 5 working days in extreme cases. Please ensure that you provide correct contact details, (Phone Number & E-mail) in case we need to contact you regarding processing your order.

How long is delivery expected to take?
Once you have received an email stating that your order has been dispatched, delivery times will be approximately as follows:-
To the UK - 1 to 3 Days
To Europe - 3 to 5 Days
To USA - 5 to 11Days
To the rest of the world, it may vary from 3 to 17 days.
You may wish to refer to Royal Mail Delivery Terms and Conditions.

I want my order immediately, how can I make sure that I get it quickly?
Although we aim to dispatch as soon as possible, there are a few measures you can take to ensure that you recieve your order quickly:
• Do not select itmes that display Currently Out of Stock beside the item title.
• Provide correct contact details.
• The Billing Adress that you submitt, must be the same as the address where your payment card is registard to.

Do you have all the items on the site in stock?
We regularly update our website to show which items are out of stock. Items that are out of stock will display Currently Out of Stock beside the item title. Also, we are usually able to obtain stock from our suppliers on a weekly basis. We will contact you if we are unable to obtain the item of your choice and offer you an alternative.

I am unhappy with my order. What should I do?
If you are unhappy with your order, please email us and we will do our best to rectify the situation.

I am really happy with my order. What should I do?
We hope you are always satisfied with your purchases from us. If you are happy with our services, tell others. If not, please let us know. We will want to rectify the situation. You may also wish to leave a comment in our Customer Testimonials section. Click here to sign our Customer Testimonials Guestbook

I would like an item but I cannot find it. Is there anyway that Near Miracles can help?
If you have searched our site and have still not found what you were after, please email us with your requirement and we will try to obtain the item you are after.

Do you have any catalogues?
We do have a Magic Catalogue, Everything in the catalogue is also on our website. Our website has the added bonus of displaying new items as and when they arrive in stock. Whereas catalogues take longer to update and produce. If you would like a Magic Catalouge, Please email us with your address

I would like to make a bulk order, can I obtain a discount?
Depending on the size of your order, we may be able to offer you a discount. Please contact us with details and we will try to offer you a discount.

Why was my order cancelled?
We do not cancel orders without a good reason. Your reason will have been stated on the cancellation email. We may have cancelled the order because we may not have enough information to contact you or your payment is outstanding. If we have been unable to process payment within 28 working days, we may also cancel your order. However, canceling orders is an extreme situation. If you feel that your order has been cancelled in error, please contact us and we will rectify the situation. If you are still interested in the order after it has been cancelled, please contact us and we will try to solve the matter.


	The Magic shop in Scarborough